Terms and Conditions

1. Eligibility

By using our website, you confirm that you are at least 16 years of age and legally capable of entering into a binding agreement. If you are under 16, you must not use this site.

 

2. Products and Orders

• All products listed on the website are subject to availability.

• We reserve the right to modify or discontinue products at any time without notice.

• Prices are listed in Australian Dollars (AUD) and exclude GST unless otherwise stated.

• By placing an order, you agree that the information you provide is accurate and complete.

• We reserve the right to cancel or refuse any order at our sole discretion.

 

3. Payment

• Payments must be made in full at the time of purchase.

• We accept payments via secure third-party payment processors (e.g. Stripe, PayPal).

• We do not store or process your credit card details.

 

4. Shipping and Delivery

• We aim to process and ship orders promptly, but delays may occur.

• Shipping times are estimates only and not guaranteed.

• Comfort Cause is not liable for delays caused by carriers, customs, or external factors.

 

5. Returns and Refunds

Please refer to our                                       for details on how to return items and request a refund.

 

6. Use of Website

You agree not to:

• Use the website for any unlawful or prohibited purpose

• Interfere with the website’s operation or attempt to gain unauthorised access

• Distribute viruses or harmful technologies

• Use automated means (bots, crawlers) to access or scrape the site

We may suspend or terminate access to users who violate these terms.

 

7. Intellectual Property

All content on this site — including logos, text, images, product descriptions, and designs — is the property of Comfort Cause or its licensors and is protected under copyright and trademark laws. You may not use or reproduce our content without written permission.

 

8. Limitation of Liability

To the extent permitted by law, Comfort Cause is not liable for any direct, indirect, incidental, or consequential damages resulting from:

• The use or inability to use our website or products

• Delays in delivery

• Errors in product descriptions or pricing

• Any unauthorised access to your personal information

 

9. Warranties

All products are provided “as is” and “as available.” We do not guarantee that the website will be uninterrupted, secure, or error-free. Where required by Australian Consumer Law, we provide the minimum statutory guarantees.

 

10. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of the courts of Victoria.

 

11. Changes to Terms

We may update these Terms at any time. Changes will be posted on this page with the revised "Last Updated" date. Continued use of the website after changes means you accept the new Terms.