.png)
Return Policy
Last Updated: July 2025
At Comfort Cause, we want you to be completely satisfied with your purchase. This Returns Policy outlines your rights and our process for returns, exchanges, and refunds in accordance with the Australian Consumer Law (ACL).
1. Change of Mind
Due to the nature of our products (sanitary and personal care items), we do not offer refunds or exchanges for change of mind, for hygiene and safety reasons.
Please choose carefully and contact us if you have any questions about a product before purchasing.
2. Faulty or Damaged Products
We take great care to ensure our products reach you in perfect condition. If you receive an item that is:
-
Faulty or damaged on arrival
-
Significantly different from its description
-
Not fit for purpose
You are entitled to a replacement, refund, or repair under Australian Consumer Law.
To request a return:
Please contact us at [Insert Email] within 7 days of receiving your order, including:
-
Your order number
-
Description of the issue
-
Clear photo(s) of the item and any damage
We will assess the claim and offer a resolution in line with ACL requirements.
3. Return Process
If your return is approved:
-
We will provide return instructions via email.
-
Items must be unused, in original packaging (where possible), and securely packaged for return.
-
Return shipping may be covered by us if the product is deemed faulty or incorrect.
We reserve the right to refuse a return if:
-
The item was damaged after delivery due to misuse
-
Sufficient evidence is not provided
-
The return request is outside the 7-day window
4. Refunds
Once your returned item is received and inspected:
-
If approved, your refund will be processed to your original payment method.
-
Refunds may take 5–10 business days to appear, depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is due to a fault or our error.
5. Contact Us
If you have questions about your return or need assistance, please contact:
Comfort Cause
Email: sales@comfortcause.com
Website: https://www.comfortcause.com/about